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ParentHub Android Issues

For those of you who are having trouble opening PDFs on your Android phones, we have received this information from Parenthub:

We have indeed found an issue and last night sent out a new version to a group of 25 known affected parents. This update fixed the issue for most of them but not all of them and so we're releasing it this morning for general download whilst continuing to iron out the remaining issues.

For affected parents, here's what they need to do to open documents if they're seeing the same error:

 

  1. Open Settings.
  2. Select Storage.
  3. Select Explore.
  4. Select the Parent Hub folder.
  5. All documents downloaded in Parent Hub will be displayed and can be opened there.

 

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